Curing the Fool

If you diagnose any people related issue you are facing, chances are that you will end up with communication (or lack thereof) as a root cause.  A problem or task was misunderstood, someone didn’t listen to what was being said or asked, information wasn’t passed through to the parties needing the information, or a combination of these.  

The funny thing is that this is anything but new.  King Solomon penned a few thoughts on communication in the book of Proverbs.  While he doesn’t call it communication, he calls out those that want to make communication a one way street.

"A fool takes no pleasure in understanding, but only in expressing his opinion." (Prov. 18:2) 

"If one gives an answer before he hears, it is his folly and shame." (Prov. 18:13)

I can’t think of any leader that wants to be known as a fool, but I can think of several instances where leaders (including myself) have shared their opinion before hearing or understanding the situation.  It’s a natural reaction – we have been there and done that.  Our extensive experiences make us the expert.  We know what we are talking about.  Jumping in “with all the answers” without listening doesn’t show competence; it causes a perception of arrogance, disregard, a lack of respect….and foolishness.

Avoid the “fool" diagnosis with three easy steps:

• Ask questions.  Ask people to clarify an issue or situation.  Ask “why” until you can’t ask it for further clarification.
• Ask others that haven’t spoken to share their ideas.  They may feel their idea has no merit if other ideas are shared more strongly.
• Listen.  Listen to what is being said.  Listen for what is not being said.  And then repeat back your understanding of the issue to be sure you heard what was intended.

The effort you put into your communication will define who you are as a leader.  Are you a teller or listener?  Are you a director or coach?  Just don’t be a fool.